Facilities and services
Oryx Grand Hotel Jebel Hafeet provides the services and amenities that make a mountain stay effortless, from free Wi-Fi in all rooms and free on-site parking to a 24-hour front desk, concierge, express and private check-in or check-out, luggage storage and safety deposit boxes.
Leisure and wellness
The hotel's leisure areas include an outdoor swimming pool with water slides, a kids pool, a hot tub, a spa with massage treatments, a sauna, a steam room and a salon, a fitness center and gym, a squash court, a game room and a landscaped garden. Ticket services and tours can be arranged for guests who want to explore Al Ain and the surrounding mountains, and a fireplace adds a warm atmosphere on cooler evenings.
Dining, drinking and snacking
Three restaurants, a coffee shop, a poolside bar and a lounge bar with happy hour serve guests through the day, with halal dining and 24-hour room service. Breakfast is served as a buffet with Asian, continental and vegetarian options, and is charged at 60 AED per person unless it is included in the room rate.
Services and conveniences
Guests can rely on business facilities with copying and fax services, meeting and banquet facilities, a concierge, contactless check-in and check-out, currency exchange, daily housekeeping, a doorman, dry cleaning and laundry with ironing service, an elevator, facilities for guests with disabilities, a gift and souvenir shop, shops, a salon, lockers, luggage storage, postal service, safety deposit boxes, invoices on request and a designated smoking area.
Families and children
The hotel is family and child friendly, with family rooms, a kids club, a playground, a kids swimming pool and water slides that keep younger guests happily occupied through the day, so families can enjoy the mountain setting together without leaving the property.
Internet, access and getting around
Free Wi-Fi is available in all rooms and public areas. The property is wheelchair accessible and offers a buzzer and wireless intercom, exterior corridors, fire extinguishers, a 24-hour front desk and 24-hour security. Free on-site and nearby parking, valet parking, a car power charging station, rental car service and taxi service make it easy to arrive and to explore, and airport transfer is available for 450 AED.
In every room
Every room includes air conditioning, bathrobes, free bottled water, a hair dryer, wireless internet access, ironing facilities, a shower, a telephone, towels, a window and a non-smoking environment.
Cleanliness and safety
The hotel follows a thorough hygiene programme with daily disinfection in rooms and common areas, rooms sanitised between stays, hot water linen and laundry washing, hand sanitiser, free face masks and face coverings on staff, protective screens in common areas, a safe dining setup with individually wrapped food options, physical distancing of at least 1 meter, temperature checks for guests and staff, a first aid kit, a doctor or nurse on call, cashless payment and staff trained in safety protocol.
Languages spoken
The team assists guests in English, Arabic, Burmese, Filipino, Hindi and Tamil.